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Service Request Support

Support Option: Service Request Support

This support option is available in addition to Standard Support and covers requests for assistance with configuration, answers to questions and coaching.

Prerequisites for Handling of Support

Support Scope

  • Provide build and installation support
  • Provide answers to customer questions and advise on configuration issues
  • Perform coaching on best practices

Service Levels

Support Quota

  • This support option is provided by individually sized support quota.
  • Ask for a quote that covers specific needs of your organization.