Support Option: Service Request Support
This support option is available in addition to Standard Support and covers requests for assistance with configuration, answers to questions and coaching.
Prerequisites for Handling of Support
- See the comparison of Support Options and information on Product Maintenance
- Supported Issue Types: issues related to Service Requests (questions, coaching)
- Support Priorities: Minor Issue
Support Scope
- Provide build and installation support
- Provide answers to customer questions and advise on configuration issues
- Perform coaching on best practices
Service Levels
- See Service Levels
Support Quota
- This support option is provided by individually sized support quota.
- Ask for a quote that covers specific needs of your organization.
