Training Videos
SOS provides a number of training videos that are targeted at our customers' staff:
- Members of the team that is in charge of operating the SOS products (Service Desk, Application Managers)
- Members who are registered to the SOS Ticket System
SOS asks its customers to enable all staff members with access to the SOS Ticket System to watch the following videos
Introduction to SOS Support Options
- This video provides an overview of the Support Options that the SOS GmbH provides for their JobScheduler workload automation application and YADE Managed File Transfer solution.
- In addition it shows how to provide the log file information that will ensure that support requests are handled as quickly and efficiently as possible.
How to add a bug report to the SOS Ticket System
- This video shows the procedure to be best followed when reporting a bug in the SOS Ticket System.
- For additional information see the article How to add a ticket to the Ticket System.
- This video show the procedure how to add a change request to the he SOS Ticket System and how to track changes in our Change Management System.
- For additional information see the article How to add a ticket to the Ticket System.
Further Information
- Find the complete set of support training videos from our YouTube Support Tutorials
- Training videos for additional topics are available from our YouTube Channel
