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Product Life Cycle

Life Cycle Phases


General Availability

  • The General Availability release is the first release with a given major or minor version number, i.e. version 1.7.0 which replaces version 1.6.x.
  • Ongoing maintenance releases for major / minor versions are counted as 1.7.1, 1.7.2, 1.7.3 etc. Maintenance releases will not include major features but will be restricted to bug-fixes, vulnerability fixes and minor features ensuring that compatibility of a release to its predecessor will be as close as possible.

End of Maintenance Announcement

  • SOS announces the date of the Last Public Maintenance Release approx. 6 months in advance.
  • Last Public Maintenance Release: this date marks the end of Product Maintenance for a release. After this date bug-fixes will only be provided for applicable releases and for customers who have subscribed to Long Term Support.

End of Life

  • Bug-fixes for a release will not be provided after this date.
  • End of Life may also be triggered when the operating system which the product is running on is no longer supported by the original manufacturer.
  • Customers with an ongoing support contract can benefit from 1st and 2nd level support (root cause analysis, configuration issues etc.). However, 3rd level support (code modifications) will not be provided.
  • See Product Maintenance and Long Term Support

Further Information

More technical information is available from our product knowledge base: