Life Cycle Phases
- The General Availability release is the first release with a given major or minor version number, i.e. version 1.7.0 which replaces version 1.6.x.
- Ongoing maintenance releases for major / minor versions are counted as 1.7.1, 1.7.2, 1.7.3 etc. Maintenance releases will not include major features but will be restricted to bug-fixes, vulnerability fixes and minor features ensuring that compatibility of a release to its predecessor will be as close as possible.
End of Maintenance Announcement
- SOS announces the date of the Last Public Maintenance Release approx. 6 months in advance.
- Last Public Maintenance Release: this date marks the end of Product Maintenance for a release. After this date bug-fixes will only be provided for applicable releases and for customers who have subscribed to Long Term Support.
End of Life
- Bug-fixes for a release will not be provided after this date.
- End of Life may also be triggered when the operating system which the product is running on is no longer supported by the original manufacturer.
- Customers with an ongoing support contract can benefit from 1st and 2nd level support (root cause analysis, configuration issues etc.). However, 3rd level support (code modifications) will not be provided.
- See Product Maintenance and Long Term Support
More technical information is available from our product knowledge base: