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24/7 Support

Breadcrumb

Support Option: 24/7

The 24/7 support provides defect support during extended service hours. This is a supplementary support option on top of the mandatory Standard Support.

Prerequisites for Handling of Support

Support Scope

  • Defect support
  • Support covers product defects
  • Workarounds are communicated if applicable

Service Levels

Delimitation

  • This support option provides ongoing support and is not limited to a specific release
  • Maintenance releases after the last public maintenance release are only available as part of Long Term Support