After-sales Services

Our products meet your requirements but an important feature is missing? Our Feature Development Service is the solution. We have a proven record of delivering commissioned features for JobScheduler and YADE on time and within budget.

• The customer describes the requirements for the desired feature to the SOS. Usually the SOS Ticket System is used at this stage.
• The SOS checks the request and records the feature description in the Change Management System.

• Initial training sessions include JobScheduler and YADE operation, installation and job management.
• Expert level training sessions are provided for developers who use the JobScheduler and YADE API for individual applications (Java development).
• Special interest training sessions are tailored on demand:

• Development of individual jobs according to customer requirements in languages such as Java, Shell Script, JavaScript and PowerShell and with DBMSs such as Oracle, SQL Server and MySQL.
• Implementation of complex job dependencies ensuring operational readiness, high-availability and redundancy for the customer's JobScheduler environment.

• Planning the upgrade.
• Compatibility check and identification of deprecated features and their replacements in newer product releases.
• Improvement of existing job implementation for better performance.
• Testing job dependencies.
• Elaboration of a fall-back scenario.
• Go-Live Support.

• Active and passive clustering: optimal and resilient deployment strategies for JobScheduler and Agents, including measures for operational robustness.
• Backup and fail-over management: sizing of target environments and failover capabilities in case of outages
• High Availability and fault tolerance: Resilience and Redundancy provide high-availability of JobScheduler for a number of outage scenarios
• Recovery Strategies, Disaster Recovery Planning and Connection for Master and Agent.
• Review of Jobs and dependencies