Application Management Service
Key Activities of Application Management Service
Installation and configuration of the product that guarantee the operation ...
Read More...Installation
Installation and configuration of the product that guarantee the operation of the scheduling service:
JobScheduler Master, JobScheduler Universal Agents and database (and more) are installed to build up a scheduling environment according to the customer‘s requirements. The installation takes place directly in the customer‘s environment or in the Cloud.
Monitoring to check that the scheduling system is running as expected and t...
Read More...Monitoring
Monitoring to check that the scheduling system is running as expected and that jobs are running seamlessly:
JobScheduler is monitored by a system monitor to ensure availability and uninterrupted performance of the job scheduling service. The JobScheduler itself provides additional functionality that allows to report individual job failure and recovery of jobs. In case of failure the customer is notified by mail.
Operation of scheduled applications: Operation of applications includes da...
Read More...Operation
Operation of scheduled applications:
Operation of applications includes daily activities that are required to perform the scheduling tasks such as starting and stopping jobs, creating reports, manage permissions, perform health check of JobScheduler Master and Agents etc.
Taking action if an issue occurs with the scheduling: The service team int...
Read More...Intervention
Taking action if an issue occurs with the scheduling:
The service team intervenes when an incident occurs, e.g. if a job can not be completed. The team will analyze the problem and take action, e.g. restart jobs and job chains, modify schedules or perform root cause analysis.
Develop jobs for the customer‘s individual requirements: Development of jo...
Read More...Job Development
Develop jobs for the customer‘s individual requirements:
Development of jobs to process executable files in job chains that execute complex series of jobs in sequence or in parallel processes. Calendar events are configured to regulate the starting and stopping of job chains.
What You Get
The Application Management Service is an easy, fast and reliable service by SOS. The service offers many benefits and gives maximum flexibility to solve scheduling tasks for smaller and midsize companies.
Service models allow you to choose the best model for your requirements, e.g. to work within your own environment and team and engage the SOS service team to deliver supplementary scheduling services, e.g. for nightly batches. For companies that do not want to hire own staff, the SOS team can deliver full service around the clock or at defined times. The service is also available in the cloud.
You have added benefits since the scheduling services are delivered directly through the product vendor that provides up to date software releases and a seamless support structure. Around the clock service includes monitoring, operation and intervention, notifications in case of job failure and also resolved issues. The service design gives you security of data, as the service team has no direct access to your data.
Easy
You require no scheduling knowledge. Instead you choose if you want to build up an own team and environment or make use of the SOS service team.
Fast
You receive productive scheduling within shortest time and do not need long periods of evaluation.
Reliable
You purchase the services from the product vendor of JobScheduler, this guarantees up to date software and a seamless support structure.
Service Models and Pricing Scheme
Service Design
The slides show the operation environment and scheduling environment for supplementary and full service and the environments for the service in the Cloud.
Security Management
- For daily operations the service team has access to the JOC Cockpit user interface in the operation environment only
- For engineering tasks (installation, job development) restricted periods with access to the scheduling environment are granted to the service team
- No direct access to the JobScheduler Master and job configurations, to customer servers and to customer data
- Connections to the scheduling environment are secured by HTTPS
- For daily operations the service team has access to the JOC Cockpit user interface in the operation environment only
- No direct access to customer servers and to customer data
- A Virtual Private Cloud secures the environment from the internet and separates it from other servers in the customer network
- Connections to the scheduling environment are secured by HTTPS
Downloads
