Application Management Service

                                                                                                                 scheduling-as-a-service.png

 

Easy ...
customers require no scheduling knowledge. Instead they choose if they want to build up an own team and environment, however it is also possible to get scheduling without a team and environment
 

Fast ...
customers can receive productive scheduling within shortest time and do not need long periods of evaluation. Instead they have the option to engage the service team to do all the work required
 

Reliable ...
customers purchase the services from the product vendor of JobScheduler, this guarantees up to date software and a seamless support structure
                                                                                     

                                                                                                                      

Benefits at a Glance

The Application Management Service is a fast, easy and reliable service by SOS GmbH. The service offers many benefits and gives maximum flexibility to solve scheduling tasks for smaller and midsize companies.

Service models allow customers to choose the best model for his requirements, e.g. to work within his own environment and team and engage the SOS service team to deliver supplementary scheduling services e.g. for nightly batches. For companies that do not want to hire own staff, the SOS team can deliver full service around the clock or at defined times. The service is also available in the Cloud.

Customers have added benefits since the scheduling services are delivered directly through the product vendor that provides up to date software releases and a seamless support structure. Around the clock service includes monitoring, operation and intervention, notifications in case of job failure and also resolved issues. The service design gives the customer security of data, as the service team has no direct access to the customer's data.

 

Key Activities

Installation

  • Installation and configuration of the product that guarantee the operation of the scheduling service:
    JobScheduler Master, JobScheduler Universal Agents and database (and more) are installed to build up a scheduling environment according to the customer‘s requirements. The installation takes place directly in the customer‘s environment or in the Cloud.

Monitoring

  • Monitoring to check that the scheduling system is running as expected and that jobs are running seamlessly:
    JobScheduler is monitored by a system monitor to ensure availability and uninterrupted performance of the job scheduling service. The JobScheduler itself provides additional functionality that allows to report individual job failure and recovery of jobs. In case of failure the customer is notified by mail.

Operation

  • Operation of scheduled applications:
    Operation of applications includes daily activities that are required to perform the scheduling tasks such as starting and stopping jobs, creating reports, manage permissions, perform health check of JobScheduler Master and Agents etc.

Intervention

  • Taking action if an issue occurs with the scheduling:
    The service team intervenes when an incident occurs, e.g. if a job can not be completed. The team will analyze the problem and take action, e.g. restart jobs and job chains, modify schedules or perform root cause analysis.

Job Development

  • Develop jobs for the customer‘s individual requirements:
    Development of jobs to process executable files in job chains that execute complex series of jobs in sequence or in parallel processes. Calendar events are configured to regulate the starting and stopping of job chains.

 

Service Models and Pricing Scheme

Service Model 1:

Supplementary Service

Service Model 2:

Full Service

Service Model 3:

Full Cloud Service

Customer

Customer maintains his own environment and operating team

Customer‘s team operates the applications during regular business hours and develops own jobs

Customer has purchased JobScheduler perpetual licenses and annual Standard Support

Customer

Customer maintains his own environment but has no operating team

Customer has purchased a subscription for the complete scheduling service, which includes the use of license

Customer

Customer maintains no environment or staff.

Customer has purchased a subscription for the complete scheduling service, which includes the use of license. This service runs in the Cloud.

SOS Service Team

Service team operates the job scheduling environment outside of the customer‘s regular business hours:

  • monitoring of jobs, e.g. nightly batches
  • performing interventions if required
  • creating reports about interventions
  • delivering additional services, e.g. for job development

SOS Service Team

Service team delivers the complete scheduling service within the customer‘s environment:

  • installation of JobScheduler
  • operation of  scheduled applications
  • monitoring of jobs
  • intervention service
  • job development

SOS Service Team

Service team delivers the complete scheduling service in the Cloud:

  • installation of JobScheduler environment
  • operation of scheduled applications
  • monitoring of jobs
  • Intervention service
  • job development

Pricing

The customer pays a basic service fee. Interventions are charged hourly, job development is charged against a prepaid contingent. For Service Model 1, the customer purchases a license package (Includes license and Standard Support) that fits his environment.

Minimum contract duration: 1 year

    Pricing

    The customer pays an annual subscription fee, which includes the use of license and Standard Support). Interventions are charged hourly, job development is charged against a prepaid contingent.

    Minimum contract duration: 2 years

    Pricing

    The customer pays an annual subscription fee, which includes the use of license and Standard Support). Interventions are charged hourly, job development is charged against a prepaid contingent.

    Minimum contract duration: 2 years

       

      Service Design

      The slides show the operation environment and scheduling environment for supplementary and full service and the environments for the service in the Cloud.

      Please click to enlarge the images

      presentation-application-management-services-service-design-1_0.png

      presentation-application-management-services-service-design-2_0.png

       

      Security Management

      Supplementary Service & Full Service

      • For daily operations the service team has access to the JOC Cockpit user interface in the operation environment only
      • For engineering tasks (installation, job development) restricted periods  with access to the scheduling environment are granted to the service team
      • No direct access to the JobScheduler Master and job configurations, to customer servers and to customer data
      • Connections to the scheduling environment are secured by HTTPS

      Full Cloud Service

      • For daily operations the service team has access to the JOC Cockpit user interface in the operation environment only
      • For daily operations the service team has access to the JOC Cockpit and JobScheduler Master in the operation environment
      • No direct access to customer servers and to customer data
      • A Virtual Private Cloud secures the environment from the internet and separates it from other servers in the customer network
      • Connections to the scheduling environment are secured by HTTPS